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FAQ

Can I return or exchange my order?

We do not offer returns or exchanges. Please make sure to review your order carefully before completing your purchase.

Where are your products made?

All of our products are handmade in the UAE with love. We take great pride in our craftsmanship and are committed to meeting the highest quality standards.

Do you offer international shipping?

Yes, we offer worldwide shipping! No matter where you are, you can enjoy our products.

How long does it take to ship my order?

It takes 3-7 business days to process and ship out orders. Delivery times will vary depending on your location and shipping method.

What should I do if there’s an issue with my order?

If you have any issues with your order, please fill out our contact form or email us at info@bybilan.com. We’re here to help and will work to resolve any concerns.